Customer service
Order
A company with a high volume of customer inquiries needed an intelligent solution to increase service efficiency. The aim was to implement an AI-supported voice bot that recognizes requests, provides relevant answers and prioritizes tickets according to urgency.
Situation
The company received a large number of support requests every day via various channels. Manual processing led to longer waiting times and inconsistent problem resolution. There was also a lack of an automated option for sentiment analysis and prioritizing critical cases.
Our approach
We developed an AI-powered voice bot that understands customer queries in natural language and delivers personalized responses in real time.The system analyzes tickets based on sentiment and urgency and automatically routes critical cases to the right contact.The integration of multilingual support has improved customer service worldwide.
Results
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