User onboarding
Order
A voice bot was to be developed for a mobile and web application to make user onboarding more intuitive and interactive. The aim was to adapt the onboarding process to individual user preferences and provide ongoing tips.
Situation
The company found that new users often found it difficult to quickly familiarize themselves with the application's functions. Standardized onboarding processes offered little flexibility, which led to a higher abandonment rate.
Our approach
We developed a voice bot that guides users through the onboarding process with voice and text support.
The bot adapts to user behavior, tracks progress, provides personalized tips and relevant recommendations for next steps, and integrates reminders and updates to maintain engagement even after onboarding.
Results
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