AirPlus

Customer

AirPlus

Role/ performance

Self-service tool

Order

Developed and implemented a digital card request application for AirPlus to reduce administrative overhead, enhance customer self-service and shorten card application turnaround times.

Situation

AirPlus, a provider of payment solutions for business travel, was faced with a high administrative burden due to manual processes in handling card applications, with the aim of automating the application process, expanding self-service functions and optimizing the due diligence process.

Our approach

Development of a digital process engine to automate data collection, validation and scoring.

Involvement of national identity providers to validate identity claims early in the process.

Dynamic customization of form fields and attachments based on product and customer data.

Process monitoring by a team of analysts to ensure that all KYC requirements are met.

Integration of compliance and escalation rules to identify and deal with deviations at an early stage.

Use of Microsoft.NET and Angular to realize a dynamic and secure application process.

Results

Expansion of the AirPlus customer self-service portfolio.

Reduced administrative effort and faster due diligence activities.

Automatic validation of information by authorized sources.

Reduced workload for the back office team and shorter processing times for card applications.

Higher employee satisfaction through more efficient processes.

AirPlus

Order

Situation

Our approach

Results

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