Developing digital service processes

Introduction

Developing digital service processes is at the heart of successful digital companies. It is about developing products in a user-centered way and at the same time designing efficient, automated and data-based processes. The key lies in the combination of technology, method and culture.

What is Digital Service Process Development?

Developing digital service processes describes a systematic approach to planning, developing and improving digital products and business processes. The aim is to create added value for customers and companies through consistent user orientation and process clarity.

Relevance in the digital world

Digital products and services are increasingly determining value creation. At the same time, processes must be scalable, automatable and flexible. Companies that master the development of digital service processes create the basis for innovation, growth and customer satisfaction.

Typical challenges

• Lack of dovetailing of product and process thinking
• Isolated solutions and media disruptions
• Unclear ownership & silo mentality
• Use of technology without a strategic framework

Best practices from the field

A software provider used digital service process development to digitize its support process. The result: shorter processing times, better user ratings and greater scalability. The success factors were clear target images, cross-functional teams and iterative implementation.

Our approach

1. Analysis of existing processes & products
2. Common objectives & strategy workshops
3. Tool selection & introduction (e.g. RPA, BPMN, Figma, Jira)
4. Agile implementation & continuous improvement
5. Scaling & transfer to other areas of the company

Conclusion

Developing digital service processes is more than just methodology - it is an integrated approach to making companies digitally fit. Those who understand user needs and master processes secure a sustainable competitive advantage.